At Watches of Switzerland we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items. A refund can be requested within 14 days of despatch and an exchange within 30 days of despatch. (Please see the terms and conditions below) offers two easy return options. * see exclusions below.


When returning items to or to one of our showrooms, the item(s) must be in its original condition and packaging, accompanied with the despatch note & the downloadable return slip & our showrooms cannot accept returns for items which have been altered or engraved.


Items can be returned direct to Watches of Switzerland within 14 days (refund) / 30 days (exchange) as confirmed above from the date of despatch using our downloadable return slip

Please click the following link for your returns slip.
Downloadable Return Slip

For your benefit and security, in the event of a postal return we recommend that you send the goods back to by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.


Alternatively, purchases may be returned to one of our showrooms using our downloadable return slip (excluding airports) where our store will be pleased to process your refund or exchange

Please click the following link for your returns slip. Downloadable Return Slip

Christmas Returns Policy (Starts 3rd November)

In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund up until Sunday 7th January 2018, on presentation of the unused goods in the original packaging (with no alterations made) and the guarantee accompanied by the till receipt or proof of purchase.

Earrings can only be exchanged or refunded in the tamper-proof packaging.

We offer this returns policy in addition to your statutory rights.