DELIVERY INFORMATION

At Watches of Switzerland we wish for your special purchase to arrive in perfect condition. Therefore, delivery will be made by our insured courier service and will reach you within 1-5 working days.* We can only deliver to customers within the UK and Northern Ireland. All orders must be signed for upon receipt.

ESTIMATED DELIVERY TIMES

DELIVERY CHARGES


All orders qualify for complimentary delivery.

BANK HOLIDAY DELIVERIES

During the Bank Holiday weekend we have no collection & delivery service so would ask that you allow extra time for delivery when placing your order around Bank Holidays. Our normal services resumes next working day being Tuesday for delivery Wednesday onwards.

We apologise for any inconvenience this may cause, please call our Customer Experience Team on 0800 111 4116 should you wish to discuss your specific order.

PLEASE NOTE

All delivery times mentioned are subject to stock availability, where there might be an extension, or even if delivery will be within a few days we'll be in contact with you, most likely to be by email to let you know.

Delivery times are extended over bank holidays and maybe extended as the result of any adverse weather conditions that are beyond our control.

FRAUD PROTECTION

To help fight online fraud www.watches-of-switzerland.co.uk is pro-active in recognising fraudulent transactions, our checks are essential and completed for each and every transaction to protect the security of both our customers and our business.

From time to time we may contact you by phone or e-mail to request additional proof of identity before we dispatch your order, where possible we will endeavour to conduct our security checks inside our delivery service level agreement. If you wish to discuss this further, please do not hesitate to contact us on
0800 111 4116

PLEASE NOTE

All delivery times mentioned are subject to stock availability. If your item has to be ordered direct from suppliers and we are unable to dispatch your order within our 'normal' 1-5 day delivery, we will contact you to discuss and advise. Delivery times are extended over bank holidays and maybe extended as the result of any adverse weather conditions that are beyond our control.

OUR COURIER DELIVERY SERVICE

To give you peace of mind, all of our orders are dispatched using DX services, our insured courier and a signature at your address will be required upon receipt of the delivery.

If you miss delivery, don't worry, DX,will leave you a calling card where you can re-arrange delivery for a suitable date. (All re deliveries are required to show identification on delivery)
All of our orders are dispatched using the ' Next Day' service for delivery scheduled between the hours of 8am - 1pm*. (Includes Saturday) and a signature will be required.

*(Deliveries to South West England, Scotland, Highlands & Northern Ireland may extend to 6pm & deliveries to the Channel Islands will be delivered within 24-72 hours) If you wish to speak with to speak to DX at any time regarding your delivery, please call them on 0844 2773313
Order Tracking Number
Our couriers will provide you with your tracking number by email from 6pm once your order has been collected from our distribution centre.