Returns information

At Watches of Switzerland we want you to be delighted every time you shop with us. Occasionally though, we understand that you may wish to return items.

A refund can be requested within 14 days of despatch and an exchange within 30 days of despatch.

(Please see the terms and conditions below)

Watches-of-Switzerland.co.uk offers two easy return options. * see exclusions below.

BY POST

Items can be returned direct to Watches of Switzerland within 14 days (refund) / 30 days (exchange) as confirmed above from the date of despatch using our downloadable return slip.

Please click the following link for your returns slip. Downloadable Return Slip

For your benefit and security, in the event of a postal return we recommend that you send the goods back to Watches-of-Switzerland.co.uk by Royal Mail Special Delivery. This will ensure proof of delivery and insurance of the goods whilst they are in transit.

WATCHES OF SWITZERLAND SHOWROOMS

Alternatively, purchases may be returned to one of our showrooms using our downloadable return slip (excluding airports) where our store will be pleased to process your refund or exchange

Please click the following link for your returns slip. Downloadable Return Slip

TERMS AND CONDITIONS

When returning items to Watches-of-switzerland.co.uk or to one of our showrooms, the item(s) must be in its original condition and packaging, accompanied with the despatch note & the downloadable return slip

Watches-of-switzerland.co.uk & our showrooms cannot accept returns for items which have been altered or engraved.