By Personal Appointment

By personal appointment

During these unique times, we are delighted to be able to offer our customers three alternate means of appointment. Using our 'By Personal Appointment' booking tool, you can request in-store, telephone and video appointments and be given a fully personalised shopping experience with a dedicated member of our team.

After requesting your appointment, a customer service expert will be in touch to ensure that we can make all the necessary preparations to be able to assist you with all of your needs.

Appointments Limited - Book Now for December

You can now book an appointment for when stores re-open in December or arrange an online or telephone consultation with our store staff. In the meantime, we are fulfilling online orders as normal through our free next day and standard services. For more information, please click here.

Book an Appointment

We're Delighted To Welcome You Back

For the absolute safety and reassurance of our staff and clients, we want to share with you the positive changes we are implementing in line with Government guidelines to make your experience as enjoyable as it should be. The safety of our colleagues and our customers are paramount at this time and so we are introducing a 'new normal' within our showrooms, boutiques and stores.

Store safety Happy customers

Our opening and closing times will be a little different than usual to help with social distancing so we would encourage you to use Store Finder for full details.


You will also be required to make appointments with us, which can be done through our new 'By Personal Appointment' service. Not only does this mean we can safely limit number of people within our showroom, but it means that each and every customer who visits us in this time will get a fully personalised shopping experience with us and a dedicated customer service expert.

Our New Showroom Policy

social distancing space
Keep Your Distance
sanitisers
Use the Hand Sanitiser Provided
social distancing protection
Masks and Gloves are Available for Your Use if Required
sanitised watches and jewellery
Our Products are cleaned with a UV Sanitiser Machine

Whilst in our showroom, we will be remaining at a safe distance of 2m at all times. Following the new Government guidelines, we will ask that face masks are worn at all times from Friday 24th July.


We have masks and gloves available should you wish for them as well as hand sanitisers throughout our showrooms.


Our products will be treated with extreme care, and will be cleaned with a UV sanitiser machine every time they are handled and we are only able to accept cashless payments at our showroom.

Take a look at what we're doing to protect our colleagues and our customers.