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Contact Us

At Watches of Switzerland we are passionate about providing excellent customer experience and are happy to help with any queries that you may have.

Contact Information

For order related and general enquiries, our customer experience team can be contacted on 0800-111-4116 during the following times:

  • Monday: 9:00am - 4:00pm
  • Tuesday: 9:00am - 4:00pm
  • Wednesday: 9:00am - 4:00pm
  • Thursday: 10:00am - 4:00pm
  • Friday: 9:00am - 4:00pm
  • Weekends: CLOSED
  • Bank holidays: 9:00am - 5:00pm

Alternatively, you can also email us at

If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email

If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting

Postal Address

If you would like to send correspondence by post, please write to:

Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT

Press & Media Enquiries

Click here for press & media enquiries.

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