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Contact Us

At Watches of Switzerland we are passionate about providing excellent customer experience and are happy to help with any queries that you may have.

Live Sales Support

Get immediate, real-time advice and assistance from our luxury watch experts. You can talk with us via the ‘Live Help’ button in the bottom right of the screen.

Live Chat hours are: 9:00am - 9:00pm, 7 days a week.*

*Subject to availability.

Order Related & General Enquiries

For order related and general enquiries, our customer experience team can be contacted by the below methods.

Email

Phone

Post

General Feedback

If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email customer.relations@thewosgroup.com

If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting customer.relations@thewosgroup.com

Press & Media Enquiries

Click here for press & media enquiries.

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