At Watches of Switzerland we are passionate about providing excellent customer experience and are happy to help with any queries that you may have.
The Watches of Switzerland Group retail network, including all Watches of Switzerland showrooms and service centres are closed until further notice. Our central Customer Support Team remain available to offer assistance. We will of course try our utmost to help and support, although we not always be able to fully resolve your specific enquiry during this time.
For enquiries relating to specific orders, or for general questions please contact [email protected]
If you would like to provide us with general feedback, perhaps in relation to a recent visit or order, please email [email protected]
If our service has fallen below your expectations and you are not entirely happy with your recent experience, please raise a formal complaint by contacting [email protected]
Our Customer Support is available during the following times:
- Monday-Friday: 8:30am - 6:00pm
- Weekends: CLOSED
- Bank holidays: 9:00am - 5:00pm
If you would like to send correspondence by post, please write to:
Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT