Contact Us

At Watches of Switzerland we are passionate about providing excellent customer experience and are happy to help with any queries that you may have.

By Telephone

Call our Customer Experience team on 0800 111 4116

  • Monday-Friday: 8:30am - 6:00pm
  • Weekends: CLOSED
  • Bank Holidays: 9:00am - 5:00pm

By Email

Send an email to our Customer Experience team at [email protected].

By Post

You can write to our Customer Experience team at the following address:

Watches of Switzerland
Aurum House
2 Elland Road, Braunstone
Leicester LE3 1TT

Visit Our Showroom

Call in to one of our Showrooms or telephone a store directly to speak to one of our highly trained jewellery and watch experts.

Find Your Nearest Showroom


We hope you love your purchase and are completely happy with the experience you receive. If we fall below expectations and you wish to raise any points of concern with us, please contact our Customer Relations Team on [email protected].

Your case will be fully investigated and we aim to resolve all complaints within 5 days.

If you are not satisfied with our resolution, you can submit your complaint to the Retail ADR by clicking on the following link: