Get live advice and guidance from our watch & jewellery experts Virtual Watch & Jewellery Boutique
Our Luxury Watch & Jewellery experts have years of in-store experience advising on the world's finest pieces. Whether it's advice on a particular timepiece or help finding the right style for you, our experts are live and on hand to assist.
Opening hours 9AM - 9PM (GMT), Monday to Sunday.
Available Services
Watch & Jewellery Consultation
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Engagement & Wedding Services
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Gift & Special Occasion Advice
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Sell Your Watch Guided Support
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About our Visiodome Experience
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Meet the team
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Dorna
FAQs
How can I track my order?
Our couriers will provide you with your tracking number by email once your order has been collected from our distribution center. You can track your order using the link available in the email or by downloading the courier's app. Downloading the app will allow you to update your delivery preferences and track your parcel directly.
If you provide a mobile number during checkout, you will be sent SMS text updates as your order is making it's way to you
Is a signature required for delivery?
We use a secure PIN code service and your PIN Code will be required upon delivery to receive your items.
Will you leave my delivery with a neighbour or somewhere safe?
We won't deliver to your next door neighbour if you're out and we won't leave it near your door or property either. To keep your order safe we'll deliver to your delivery address only and a PIN code will be required for all orders.
Do you deliver on Bank Holidays?
Over Bank Holidays our Distribution Centre dispatches orders as normal but our Couriers do not deliver on the Bank Holiday. We ask that you allow extra time for delivery when placing you order around Bank Holidays. Our normal services resume the next working day. We apologise for any inconvenience this may cause. Please call our client support team on 0800 849 5051 should you wish to discuss your specific order.
Do you deliver on Sundays?
We deliver 7 days a week excluding Bank Holidays.
What is a Special Order?
Special orders are orders that have an extended lead time. This may be due to awaiting a launch date for a particular piece.
Lead time denotes the amount of time between taking your order and it's estimated date of dispatch.
Orders with extended lead times will have the lead time information displayed on the product page and in the shopping bag.
My order hasn't arrived, what now?
Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our client support team if you think this may be the case with your order. Please be aware that if we are not contacted within 14 days, an insurance claim cannot be made thus the client will be unable to claim any loss from Watches Of Switzerland.
Do You Deliver Internationally?
At the moment we do not ship internationally. If you are in the USA please visit one of our sister websites by clicking here for Mayors or here for Watches of Switzerland in the US.
© 2023 Watches of Switzerland
Watches of Switzerland is a trading name of Watches of Switzerland Company Limited. Registered Office: Aurum House, 2 Elland Road, Braunstone, Leicester, LE3 1TT, Registered in England and Wales, Company number 00146087. Registered VAT Number 834 8634 04. Watches of Switzerland Company Limited acts as a broker and not a lender and offers finance from Secured Trust Bank PLC trading as V12 Retail Finance and PayPal UK Ltd, Whittaker House, Whittaker Avenue, Richmond-Upon-Thames, Surrey, United Kingdom, TW9 1EH trading as PayPal Credit. Watches of Switzerland Company Limited is authorised and regulated by the Finance Conduct Authority. Our registration number is 308710. Credit provided is subject to age and status, minimum spend applies. Terms and Conditions apply. UK residents only. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out. Not all products are regulated by the Financial Conduct Authority and FOS protection will not be extended to unregulated agreements. Please note the Consumer Credit Act states that should your purchase / loan amount cost more than £30,000 you will not be covered under Section 75 of the Consumer Credit Act.
*Next day delivery available on most items. See product pages for more information.
