We are thrilled to have opened our showrooms in England as of 15th June and we look forward to being part of your celebrations once again.
To make that happen and to ensure the absolute safety and reassurance of our colleagues and clients, we want to share with you the positive changes we are implementing in line with Government guidelines to make your experience as enjoyable as it should be. The safety of our colleagues and our clients are paramount at this time and so we are introducing a 'new normal' within our showrooms, boutiques, and stores.
Opening Times
Our opening and closing times may be a little different than usual to help with social distancing so we would encourage you to go to our store finder for full details on your local showroom.
Booking an Appointment
We also encourage you to make an appointment with us, which can be requested by contacting your nearest store or using our store enquiry page on store finder. We may have a limited number of walk in appointments available each day and we will try and accommodate where we can, but reserving time with our luxury timepiece and jewellery experts in advance is advisable. Not only does this mean we can safely limit the number of people within our showrooms, but it means that each and every one of you who visits us in this time will get a fully personalised shopping experience with us and a dedicated customer service expert.
Keeping Safe
Whilst in our showrooms, we will be remaining at a safe distance of 2m at all times, and we have hand sanitiser as well as ma
sks and gloves available should you wish for them. We are also able to offer temperature checks within the showroom, but do ask if you are feeling under the weather, to simply rearrange your appointment for a time when you are feeling well again.
Our products will be treated with extreme care, and will be cleaned with a UV sanitiser machine every time they are handled.
We have implemented sneeze screens at our consultation desks.
Payment
We are only able to accept cashless payment in our showrooms.
All of these steps help us to protect each and every person. We look forward to seeing you again soon!
FAQ
Can I still purchase from the Website?
Yes, we are fulfilling orders as normal through our free next day and standard services. Please see product and checkout pages for specific delivery times.
What If I don't want to make contact with the Delivery Driver, do you offer Contact Free Delivery?
We have a range of delivery options for everyone:
Our delivery partner DPD are offering contact free delivery, recognising that some people may be self-isolating and unwilling or unable to open their door to receive parcels while the driver is close.
You are able to amend your delivery preferences using the DPD app or by accessing in-flight options through the email sent to you confirming when your parcel is due to be delivered.
The driver will leave the parcel at your door, knock, then step well away.
The driver won't leave the package unless he has seen you taking it in.
Can I still order for showroom collection (Click and Collect)?
The safety of our colleagues and clients is paramount at this time, and so we have introduced a new system for our click and collect service. We ask that those who wish to come into our showrooms to collect their purchase call ahead to schedule a time in which the showroom is best able to assist you. This helps to ensure that members of our team are aware of your arrival and we can manage social distancing appropriately.
I have a Click and Collect order or repair in a showroom already, what happens now?
Once our showrooms have re-opened, we advise you to contact the showrooms to arrange an appointment to collect your order.
How do I return an existing order if showrooms are closed and / or I'm self-isolating?
Returns will be possible via stores as they reopen but appointment only. You can also return via insured courier / Royal Mail. Our returns period has been extended accordingly to accommodate. Please see our returns page for more information for more information.
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